What Are Howard Schultz's Three Interpersonal Needs?
/Howard Schultz believes that significant relationships are important in life and business. His three main interpersonal needs are all about connection, trust, and support. He always wanted Starbucks to be more than a coffee shop—it had to be a place where people felt valued. He gave workers good benefits, understanding that happy workers would lead to a welcoming atmosphere. By making sure that the coffee and service were consistently of the highest caliber, Schultz also gained the trust of his customers. Last but not least, he demonstrated that business could be a force for good by funding initiatives that addressed societal issues, employment, and education.
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